Athenahealth Chennai Medical Software Review: Ratings, Pricing, Pros & Cons, Features

Athenahealth Chennai Medical Software Review: Ratings, Pricing, Pros & Cons, Features: Athenahealth (opens in new tab) is an American company founded in 1997 and merged with Virence Health in 2019. The centerpiece of their services is a so-called cloud-based electronic medical record service known as athenaClinicals (with a peculiar spelling). which includes a small first letter and a capital letter in the middle). Emphasis is placed on networks for sharing patient information and measuring results. AthenaHealth's EHR solution is part of a larger ecosystem of services that includes patient engagement, telehealth, population health, and more.

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The AthenaClinicals EHR component has many features to support the workflow of clinicians. It includes features such as appointment scheduling, invoicing, compliance tracking, mapping, and e-prescribing. Data entry is done in addition to traditional keyboard typing with voice recognition powered by Nuance, including on mobile, although handwriting recognition is not offered. To keep it affordable, it's also certified for meaningful use (which can provide a financial incentive) and is fully HIPAA certified.

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There is also support for the patient portal as well as patient appointment scheduling. Through this portal, patients can schedule appointments, access practice forms and pay co-pays online. It then integrates with an automated messaging tool that then sends automated reminders to patients about their appointments and bills. Alerts are also sent for test results, which the patient can access in the patient portal. This level of automation is ideal for reducing staff time and attracts younger patients who are more likely to engage through this type of experience.

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E-prescribing is an area where athenaClinicals demonstrates its development and flexibility. E-prescribing is an important process in which prescribers electronically transfer to a patient's pharmacy. In light of the current opioid crisis, many states have now implemented, and in some cases require, that prescribers check a database of prescriptions a patient has received before filling a prescription. This national database is known as the Prescription Drug Monitoring Program (PDMP), and in some regions, the doctor must not only check the database for other restricted prescriptions before, which can take a few minutes each time, but also that the PDMP is checked. reviewed as part of the prescribing process. Additionally, this process must be documented, a labor-intensive process—recorded in a database, the patient's location determined, the information reviewed, and then printed out to be individually scanned into the patient's EHR. With athenaClinicals, this entire process is now streamlined, so that the EHR now integrates directly with the PDMP, with the patient's previous medication information immediately available to the clinician, and equally importantly, the entire process is documented in real time – a huge time saver of the previously fragmented process.

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Support for pediatric use is also available with support for vaccine management and custom kits.

In addition to direct clinical use, athenaClinicals is also involved in administrative functions. It includes components that support medical billing, inventory management, and physician management. There is also integration with accounting and policy management.

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Finally, the athenaOne mobile app allows you to access your EHR from anywhere. The downside is that it is only available on iOS, both iPad and iPhone, as we did not find it in the Google Play Store.

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No EHR is perfect, and athenaClinicals has its flaws. For example, some users complain that while support is quite strong in the initial setup, help afterward can take much longer and is not as readily available on-site. This can affect some of the more complex tasks, such as clinicians creating note templates, and lacks of support if not done at the start.

Billing is another service that EHRs provide and can certainly be an attractive savings proposition for any practice (and especially solo practices) to eliminate the expensive biller. However, this is not a realistic promise, as practices complain about over-aggressive messages athenaClinicals sends to its patients that turn people off, have little experience with Medicaid billing, and excessive fees, especially for lower-volume practices that charge a higher percentage. tariffs. Another obstacle is the requirement that the doctor's practice be limited to certain banks that AthenaHealth approves for receiving payments, as well as the delay of several days to receive funds in the account.

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Additionally, users report that onboarding is too difficult and are disappointed with the level of support offered.

Pricing for AthenaClinicals, like other EHR products, is not available on the website. While this makes it difficult to compare competing solutions, Athenahealth at least makes it easy as they clearly link to "Schedule a 1:1 Meeting" on their website to facilitate custom pricing. It states that there are no upfront costs and no monthly premiums, but prices are based on a collection percentage.

While there is no free trial, a free demo is offered.